Cancellation & Refund Policy

Last updated: 10 October 2026

Size exchange (7 days). If your size doesn't fit, you can exchange it for another size of the same product within 7 days of delivery. Request it on WhatsApp +91 85951 20986 or by email sales@vexlari.shop with your order number. We arrange a free reverse pickup and ship the new size once the original reaches us and passes a quick check. One exchange per item. If the size you want is sold out, we refund the item to your original payment method.

Condition for exchange. The item must be unworn, unwashed, free of perfume or deodorant marks, with all tags attached and in its original packaging.

Damaged, defective or wrong item. If you receive a damaged, defective or wrong item, tell us within 48 hours of delivery with your order number and an unboxing video or clear photos of the item, the print and the shipping label. We pick it up for free and send a replacement, or refund you if a replacement isn't available.

What we can't take back. Items that are worn, washed, altered or damaged after delivery; items marked final sale on the product page; and gift cards.

Cancellations. You can cancel an order any time before it is dispatched, for a full refund. Pre-order items can be cancelled any time before dispatch. Once an order has shipped, use the exchange or return route above.

Refunds. Approved refunds go back to your original payment method within 7 business days of approval; your bank may take a few more days to show it. Shipping charges you paid are refunded when you cancel before dispatch or when the item was damaged, defective or wrong. For COD orders, we refund by UPI or bank transfer to the details you share with us. We never ask for your card number, PIN or OTP.

Questions? Email sales@vexlari.shop or WhatsApp +91 85951 20986, Mon–Sat, 10:00–19:00 IST.